
But I found myself in he unfortunate position of having to cut a couple people off. And unfortunately, they were a part of a larger party, in which I had to stop serving the ENTIRE party. Cutting people of isn't fun for them, it isn't fun for me, it just not fun. But if the behavior of the guest mandates, you must stop that behavior by refusing service on behalf of the rest of the guests in the restaurant, then a little "verbal abuse" from an already intoxicated customer is a small price to pay for making the rest of the evening tolerable.
Being a parent of two little boys has given me an arsenal of tactics to use with drunk people. Because, most people who get to the point where they are being cut off are acting just like that...Children. But it's very important not to be patronizing because that will inflame the situation. The scary fact of the matter is, bartenders and OLCC Licensees have legal responsibilities in place to keep from serving people too much alcohol. And more likely than not, if you've gotten cut off, it's for a damn good reason, and no matter how much arguing takes place, you aren't going to get another drink. And the amazing thing, is that people sometimes get so angry that they want your name, social security number, DOB, so they can take that information to the manager of the restaurant and argue with them about their level of intoxication. What they don't know, is that it's not the managers call...it's the bartenders.

I like it when they try to send their friends up to the bar to order a drink for them and they don't have the common sense to even change the drink.
ReplyDeleteFriend: I'll have a Manhattan and a Knob Creek on the rocks.
Bartender: I told your friend I couldn't serve him any more alcohol this evening.
Friend: No...it's for me.
Bartender: Which drink is for you?
Friend: The Manhattan...uh...both of them are for me.
Bartender: Which Knob Creek did he want?
Friend: Uh...uh...the cheaper one.
Bartender: I thought you said it was for you?
Friend: He isn't that drunk. Why won't you serve him?
Bartender: It's my legal responsibility to stop service to someone that is visibly intoxicated. I'd like to see him get home safe.
Friend: You're an asshole.